One Buyers Experience With Eclipse
Stan-You ask about the Eclipse Owners Forum. Been there. In order to explain what I found, you’ll need some background.
I deposited on the Eclipse just prior to the July Conference Call. Immediately upon wiring the funds things started to go downhill.
The confirmation receipt I received stated, Eclipse reserves the right to revise the assigned serial number up to six months prior to the delivery of the Aircraft which revision shall not constitute a change to the Deposit Agreement. Customer will be advised, in writing, of any such change to the assigned serial number, if any." This was in direct contradiction to the Agreement that I had signed which stated, "Your serial number reflects the specific manufacturing order of your aircraft.
Meantime I had been on the owners’ site. This is what I found:
- It wasn’t super active
- Most were True Believers, especially those trying to sell early positions
- There was some concern about insurance, but very little in the way of critical thinking or tough questions. It was quite clear that the individual Depositors wished to maintain the best possible standing with the Company and didn’t want to lead any charge.
I was only on the site for a couple of days; that’s as long as it took me to demand my money back and for Eclipse to show me the door. First I brought up the issue of Eclipse’s statement that they were canceling all Serial Numbers ” Serial numbers may be changing for everyone based on refunds taking place, etc”. Early Depositors were surprised, as they’d received their framed Orders, complete with Hull Number, among great fanfare. Then I posted a link to this blog and asked if anyone knew what axe you had to grind. The silence was pretty much deafening. I felt as though I’d just kicked someone’s puppy.
Back to the Eclipse Exchange:
Micah explained by email that this was due to a change in documents and that they were no longer assigning SN’s; even if they did, that might change! I refused to accept the ad hoc change and explained that my agreement to such change would allow Eclipse to hold my Deposit, without delivery, for as long as it would like. I then posted me email on the owners’ forum. The post was promptly deleted. (If I recall correctly, ALL of my posts were). Shortly thereafter, my Login was locked and Micah responded that they’d be returning my Deposit (though it took two weeks to do so). Best Hundred and Thirty Grand I ever saved!
Below is the email that got me shown to the door:
You’re right, Micah, I am feeling misled already.
The fact that you no longer assign Serial Numbers puts your customers completely in the dark as to the number of units you have on order, gives us zero transparency as to internal “bumping” of positions, provides absolutely zero collateral to your purchasers and is a completely non-standard practice whether it be in buying a car, a boat or a plane. Additionally, in the present case, I am left little choice but to assume that Eclipse has no intention of executing the document that it required me to execute; despite the fact that you have accepted my money.
Sorry for the confusion?
I’m sorry for the confusion also. Unfortunately, it wasn’t mine yet is apparently about to cost only me. I think not.
Kindly advise as to whether we have a purchase contract or, in the negative, just how clear we are on the issue of IMMEDIATE wire return of the funds you have taken for a contract you will not execute.Yes, I’m feeling just a little misled; and my confidence in your company’s organizational and communication abilities is severely shaken. From what I can tell, your single source of revenues is from wire transfers such as mine....to find out, in retrospect that you’re not all on the same page as to the terms of receipt of that income is simply unthinkable.