Subject: Your blog "eclipseaviationcritic"
Date: Sep 3, 2007 9:29 PM
Hi Mr. Blankenship,
I enjoyed reading your blog, and it is just incredible how this company acts.
I was ready to order one, and in spite of many warnings of industry professionals I decided to go ahead. What followed was a ridiculously arrogant response from this company that has nothing but failed their customers so far! Our attorneys reviewed their contract, and what they actually sent over was a "Deposit Agreement" in which only governed minor issues around a deposit.
This deposit agreement stated that the customer was obligated to sign a non negotiable "aircraft purchase agreement" which they were unable to supply. So they seriously expect people to commit to signing an agreement with that they do not know what it says.
It gets better. Of course we do things by the book, so we finally got a call back from these guys, just to be reminded that they would not even sign any deposit agreement UNTIL they receive a deposit. No check, a wire transfer which cannot be recalled - even if they decide not to sign the agreement.
There are a few companies that are entitled to be arrogant - just because they have incredible product. Eclipse certainly does not belong to them - they have nothing but failed customers and shareholders. The only two possible explanations for me are: Either they are run by Hollywood executives in their midlife crisis that try practicing the "Act as if" game (and are doing it badly), or they are in the process of building a database of the "World's Dumbest Rich People" - actually a business proposition that has some merit, compared to the business disaster they are in right now.
The first theory is supported by their entertaining efforts to do nice renderings of "Concept Jets" while unable to get their first product done. But if the second one seems to be true, I would love to get a hold of their customer lists to sell them perpetuum mobile, magic pyramids that cure cancer and a "teleporter" that I am developing right now ;-)
Good luck with your blog. I am now ordering a Phenom 100 ...